Shipping Information

Once you have made your order, we will check the stock of the products that you have included and we will verify the payment. For credit card payments, we will process your order immediately. For the rest of the payments, we will begin to prepare your order once the payment had been confirmed.

Once your order is processed and ready to leave our warehouses, we will send you and e-mail for letting you know and we will give you the tracking number and the instructions for the tracking.

During the purchasing process, we will request your phone number only in order to contact you if the shipper can't find you in the shipment address you gave us.

There are two delivery attempts included in the shipping costs. If we can't deliver your order, we will make a third delivery attempt, the financing of which may be provided by the customer. If we fail again to deliver your order, it will be returned  to our warehouse, and the financing of this may be also provided by the customer.

Once you have received your order, check the condition of the packaging. If you see any damage or  humidity in the packaging, please certify it in the delivery note.

If you detect any problem in the packaging when you open it, please consult the Return Policy.

In order to provide our customers with our products in the best conditions, we ship the orders from Monday to Thursday to avoid them being stored in transit, out of our control, because the shipper does not deliver during weekends nor holidays.

Deliveries to Europe

For inside Europe and outside Spain shipping, you can choose two shipping methods: standard and express.

Standard shipment: rates and times

Express shipment: rates and times

Due to the border control, there are limitations regarding to the  products that can be sent outside Europe. If your order includes any product under this situation, we will inform you of the replacement options or we will remove the product from your order, always informing you of the options.

Deliveries to the Spanish Peninsula and the Balearic Islands

Since your order is shipped from our warehouse, it takes approximately 24/48 hours for it to arrive to the shipping address that you gave us.

The delivery charge is € 6,95 for Spain, regardless of the shipping address or the products that you may have included in your order.

From € 120, the delivery charges will be free within Spain and we will assume any costs.

The shipping to the Balearic Islands shall be governed by the following table:

*Always expressed in working days

All our prices are VAT included.